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You can't judge good IT support by what it does. You judge it by how rarely you think about it at all. That's the uncomfortable bit: the better your IT support is, the less evidence you have that it's working. Why it's so hard to judge from the outside Most services...
Every IT support company will tell you they're reliable, responsive, and proactive. Ignore all three words, they've been used so often they've stopped meaning anything. There's really only one thing that separates a good IT support company from a bad one: whether they...
| It's time to leave your IT support provider when the frustration of staying outweighs the fear of leaving, not when a certain number of boxes on a checklist go unticked. The easiest thing to do here would be to hand you a checklist. Monthly reports. Backup testing....