Our Story
IT Support Built by Someone Who’s Sat on Your Side of the Helpdesk Call
Founding Story
Most IT support companies are started by people who've only ever sold IT. Harmony IT was started by someone who'd spent years on the other side of the phone call - as the client, waiting for the fix, footing the bill for downtime, and wondering why nobody could explain what had actually gone wrong.
Phil Priscott spent over 20 years in senior management before founding Harmony IT in 2010, including several years as Hospital Manager for a private hospital group in Saudi Arabia, where he led the implementation of a hospital-wide patient management system. He knows what it feels like when technology breaks and nobody treats it as the business problem it actually is.
A few years in IT sales, seeing how support companies operated from the inside, filled in the other half of the picture. Between the two, the gap in the market was obvious: small businesses needed IT support that was proactive, explained things in plain English, and didn't lock them into contracts they couldn't easily leave.
So, in 2010, Phil built the kind of IT support he'd wished existed when he needed it most. Sixteen years on, that's still what we're here to do.
What Makes Harmony IT Different
- No long contracts - Just rolling monthly agreements - if we're not doing a good job, you're free to leave.
- No minimum user count - Whether you've got two machines or twenty, you get the same level of support.
- Transparent pricing - You'll know exactly what you're paying and why, from day one - no surprises buried in the small print.
- A founder who's sat where you're sitting - Every decision we make is filtered through one question: would this have actually benefited me, as a client?
Our Mission
We started Harmony IT because too many small businesses were sold IT support that only turned up once something had already broken, tied to contracts that were hard to leave and written in language designed to keep them in the dark.
Our mission is the opposite of that: keep your systems running quietly in the background, explain everything in plain English, and earn your business every month rather than lock you into it. That's what peace of mind should feel like.
Meet the Founder
Phil Priscott has spent over 35 years in senior management across healthcare, real estate, and business services: running a marina in Saudi Arabia, managing a luxury property development in Spain, and project managing a 10,000 m² hospital from the ground up. Along the way, he managed IT implementation projects as the client - which is what eventually led him into IT support itself.
He founded Harmony IT Services in 2010, bringing a different perspective to the industry - less reactive firefighting, more understanding what an hour of downtime actually costs your business.
Outside of work, Phil's happiest near the water - currently working towards his RYA Coastal Skipper, and always up for a snorkel or dive on holiday (he's a fully qualified PADI Scuba Instructor, although retired). He's a keen walker who'll take any excuse to be outdoors, and a lifelong rugby man - retired from playing, but still a regular at Brentwood Rugby Club, where he was one of the coaches of his son's team from Under-9s through to Colts.
Want to talk to Phil directly? Book a call.
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Let’s grow together—when the time is right.