Features

How We Support Your Business Technology

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Serious Work Needs Serious Hardware

Just as builders trust Makita and DeWalt for professional results, businesses need commercial-grade technology to perform at their best. While consumer PCs may share similar specs, business-grade machines are built with superior components to withstand heavy workloads, long hours, and demanding environments. They deliver faster performance, greater reliability, and fewer costly interruptions backed by robust warranties and dedicated support. The result? Lower total cost of ownership through reduced downtime, repairs, and replacements. Align your hardware with your software’s system requirements and exceed them to future-proof your investment. We only supply business-grade computing to empower your team with the tools to build lasting success.

Applications System Requirements First. Hardware Shopping Second

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Neglect Updates, Invite Trouble

Delaying software updates might feel convenient, but it’s a costly risk. Updates don’t just add features; they patch vulnerabilities that cybercriminals are quick to exploit. Outdated software, from your operating system to overlooked tools like Adobe Reader, can expose your business to breaches, GDPR fines, and reputational damage. Insurers, banks, and regulators expect up-to-date systems as part of strong cybersecurity. That’s why we run updates on operating systems and core applications automatically, routinely, and out of hours, keeping your business secure without disrupting your workday. The result? Stronger protection, improved performance, and peace of mind that your systems are always up to date.

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Your Email Speaks for You, Make It Professional

Your email is more than a communication tool; it’s part of your professional identity. A business domain email, like yourname@yourbusiness.com, builds credibility and sets you apart from those using generic addresses. We supply and manage Microsoft 365, the industry’s best-in-class email platform, giving you secure, fully synced email, contacts, and calendars across all devices, plus seamless integration with Teams and Office apps. With robust security, shared mailboxes, and easy account control, Microsoft 365 protects your data and boosts productivity. Coupled with proper domain ownership and management, your business gains reliability, professionalism, and the tools to collaborate more effectively every single day.

Your Email Address Could Be Costing You Business

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Cloud or NAS — Your Data, Always Protected

Your business data is its lifeblood; lose it, and the consequences can be devastating. We provide secure, business-grade cloud storage with military-grade encryption, robust firewalls, and UK regulatory compliance, offering anytime, anywhere access and simple scalability. For clients who need faster access to large files or prefer local control, we also supply and manage NAS (Network Attached Storage) solutions, complete with private cloud functionality, commercial firewalls, and off-site backups for redundancy. Whether in the cloud, on NAS, or a hybrid of both, we tailor storage to your needs, ensuring your data remains secure, accessible, and protected as your business grows.

Comparison of Storage Options

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Small Businesses Are Big Targets - Stay Secure

Your business runs on data – customer details, financial records, intellectual property – and losing it could be devastating. Security isn’t optional; it’s essential. We deliver commercial-grade protection that keeps your systems compliant, your insurance valid, and your reputation intact. From advanced antivirus (monitored by industry experts) and robust email security to firewalls, MFA, and secure cloud or on-site storage, we tailor defenses to your business. Free consumer tools can’t match the resilience you need, cybercriminals target small businesses daily, and recovery costs are high. Prevention is far cheaper than a breach. Protect your data, protect your business, and protect your future with proven, professional security solutions.

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Managed Backups That Never Miss a Beat

Data loss can strike without warning, hardware failure, cyberattack, or a simple human mistake, and the cost to your business could be catastrophic. Our fully managed, business-grade backup solution meets all compliance requirements, runs automatically, and stores your data securely in encrypted, off-site data centres. Whether you need to recover an entire system or a single file, we ensure rapid restoration with minimal downtime. No more manual USB backups, no risk of forgotten schedules, just continuous, reliable protection. Even cloud-stored data can need backing up, and we’ve got that covered too. Safeguard your most valuable asset and keep your business running, whatever happens.

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Expert IT Support, When You Need It Most

IT problems happen, slow computers, corrupted files, software glitches, and every minute spent fixing them is time lost running your business. While many IT companies won’t work with businesses below a certain size or contract value, we specialise in supporting small businesses. Our helpdesk provides fast, expert assistance for both hardware and software issues, covering everything from operating systems and Microsoft 365 to frustrating performance issues. No more wasted hours on Google searches or risky DIY fixes, just reliable, professional support when you need it most. For small businesses, our helpdesk isn’t just convenient, it’s a cost-effective way to keep your business running smoothly.

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Clear IT Advice, No Jargon—Just Results

Technology should drive your business forward, not leave you feeling lost in a sea of jargon. We offer straightforward, no-nonsense IT consulting to help you achieve your technology goals – whether that’s upgrading systems, improving security, streamlining workflows, or planning for growth. We take the time to understand your business, explain your options in plain English, and recommend solutions that fit your needs and budget. No tech-speak, no hidden agenda, just clear, practical advice and expert guidance. With us by your side, you’ll have the confidence to make smart technology decisions that support your business today and prepare it for tomorrow.

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Secure Hosting, Reliable Email, Total Control

We provide web hosting primarily to maintain full access and control over the records that directly affect your email deliverability. Too often, when onboarding new clients, we discover they don’t actually own their domain, it’s registered to, and controlled by their web designer. We’ve even seen business owners lose control of their domain entirely during disputes. By hosting with us, your domain stays in your name, under your control. While we’re not web designers, we do offer WordPress update and backup services to keep your site secure and running smoothly. With us, your domain, hosting, and email deliverability remain firmly protected.

FAQ

General Services

What IT support services do you offer?

We offer end-to-end IT support to keep your business productive and protected. From remote troubleshooting and network management to cloud, cybersecurity and backup solutions, everything is tailored to small businesses. Best of all, we stay ahead of issues with regular updates and proactive maintenance, saving you time, stress and costly downtime.

Do you offer support for both Windows and Mac systems?

We support Windows only, as Microsoft systems are designed for it, ensuring smoother performance and faster, expert support.

What size of business do you typically work with?

We specialize in supporting small businesses, typically from 1 to 20 users.

Do you offer ad hoc support or only monthly contracts?

We focus exclusively on monthly support plans, ensuring our clients get consistent, reliable service. Ad hoc support on unfamiliar systems is often costly, time-consuming, and rarely offers real value for money. By dedicating our time to customers on monthly contracts, we provide faster responses, better solutions, and ongoing peace of mind.

What are your response times?

Our SLA guarantees an 8-hour response, but in practice we act much faster. Many issues are addressed within an hour, keeping your business moving.

Security & Data Protection

Do you help protect against viruses and cyberattacks?

Yes, we offer antivirus solutions, email filtering, firewall setup, and security training to protect your business from cyber threats.

Can you help us comply with GDPR or other data protection regulations?

Absolutely. We can review your systems and practices to help ensure compliance with data protection laws like GDPR.

Do you offer backup and disaster recovery services?

Yes, we provide automated backup solutions and disaster recovery plans to keep your business running even if something goes wrong.

Support & Communication

How do we contact you for support?

You’ll have direct access to our Helpdesk via a dedicated phone line and email address; both provided at the start of your agreement.

What are your support hours?

Our standard hours are 9am to 5pm, Monday to Friday. After-hours or weekend support is available for emergencies or by prior arrangement.

Will we speak to the same technician each time?

Not necessarily, but as a small team, you’ll often deal with the same technicians. Every job is logged with detailed notes, so whoever helps you is always fully up to speed.

Cloud & Remote Work

Can you help set up Microsoft 365 or Google Workspace?

Microsoft 365 is one of our core services and used by nearly all our clients; however, we don’t support Google Workspace or other Google products.

Do you support remote working setups?

Absolutely. We help with VPNs, secure access, remote desktop solutions, and cloud services to enable flexible working.

Equipment & Upgrades

Do you supply computers and other IT equipment?

Absolutely. We consult with you to recommend the right, future-proof equipment, then supply, configure, and update it, delivering systems to you that are normally ready to use as soon as they are connected to your network.

Can you help upgrade our systems to Windows 11?

Yes, we offer audits, compatibility checks, and upgrade services to transition from Windows 10 to Windows 11 smoothly.

Costs & Contracts

What are your pricing options?

Our pricing is modular and tailored to your needs. Each computer is covered by a core monthly maintenance plan, with optional add-ons like Microsoft 365, Backup, or Cloud Storage, so you only ever pay for what you use.

What’s included in the price?

Everything in our core maintenance agreements is clearly listed in the pricing tables on this site, with optional add-on services charged separately.

Are there any hidden fees?

No hidden fees. We’re fully transparent, every cost is agreed upfront and confirmed in writing. For extra work, we quote a fixed fee rather than charging by the hour.

Will we be tied into a long contract?

No. After an initial 3-month period, all agreements roll monthly with just 30 days’ notice, giving you flexibility without long-term lock-ins.

Getting Started

How do we get started with your services?

Simply contact us for a free consultation. We’ll assess your current setup and recommend the best support plan for your business.

Can you take over from our current IT provider?

Yes. We can coordinate a smooth handover from your existing IT provider with minimal disruption.

Do you offer a free IT health check?

Yes. We provide a no-obligation IT health check to uncover vulnerabilities and highlight improvements. Our online quiz is a great place to start.